Policies
Cancellation, refunds and disputes
Issued / reviewed: 2026-10-28 · 2026-10-28.v1
Current services
The platform never takes payment for goods or shipping, so it cannot refund them; those are settled between buyer and supplier. Online payment for platform fees is not enabled yet. To withdraw a saved enquiry, use the contact form with its reference. Withdrawal requires manual handling and is not automatic.
External contracts and disputes
Purchases made directly with a supplier, carrier or external platform follow that party’s contract and applicable law. No platform compensation or refund guarantee is offered. Report concerns with supporting non-sensitive details; jurisdiction, dispute procedures and future service fees need legal review.
Policy versions
Earlier policy editions are archived unchanged. Each RFQ acceptance remains linked to the edition accepted at submission.